Refunds: We check each piece carefully while packing your orders, in the rare case of defects, please e-mail us at firstname.lastname@example.org with your order number and clear photos of the defect. Crease marks, loose threads and small thread bumps are not considered defects.
Exchanges: We allow size exchanges for the identical product in the same colour. E.g. Size S/4 black leggings exchange for size M/6 black leggings. Exchange is subject to stock availability and up to 2 items per order. It is highly recommended to view our Size Guide before purchasing.
Steps for exchange:
1) Please e-mail us at email@example.com with the following information:
- Order number and/or email address used to place the order
- Colour and size of the item you wish to return
- Reason for the return
- Colour and size of the replacement item
2) Send your return item to us via registered mail, or any other delivery method with tracking. To expedite the process, please indicate your order number on the outside of the parcel. We will not be responsible for any lost parcels.
3) Once we have received your return item, we will send you the replacement item to the same address used previously. We may also reject and send back your return item if it does not meet our conditions for exchange. Do note that you will incur a SGD $3.90 shipping fee to mail either your replacement or rejected item to you.
We reserve the right to reject any returns that do not meet our exchange policy conditions. Please read the full terms below before proceeding.
Conditions for exchange:
- Items must be returned within 10 days of receipt, unworn and in original packaging
- Returned items that show signs of use will be rejected. (Stains, detergent/sweat/perfume smell, overstretched, pet furs, not in original packaging)
- Sale and clearance items cannot be exchanged. (Including items bought with discount code)
- We do not accept returns or exchanges from products bought from third parties.
Lunablys reserves the right to reject exchanges if the apparel shows signs of use, stains, overstretched, pet furs, not in original packaging.