Returns & Exchanges
At Lunablys, we're committed to providing you with brand-new, high-quality clothing. To maintain our low prices, we kindly ask that you exchange items only if they are unworn and have their original tags attached. Thank you for your understanding!
Refunds: We check each piece carefully while packing your orders, in the rare case of defects, please e-mail us at hello@Lunablys.com with your order number and clear photos of the defect. Crease marks, loose threads and small thread bumps are not considered defects.
Exchanges: We allow size exchanges for the identical product in the same colour. E.g. Size S black leggings exchange for size M black leggings. Exchange is subject to stock availability and up to 2 items per order. It is highly recommended to view our Size Guide before purchasing.
Steps for exchange:
1) We allow size exchanges for the identical product in the same colour within 10 days of receipt. You may exchange in-person at our studio with tags intact. Sale and clearance items cannot be exchanged.
Studio Address: LTC Building B, 12 Arumugam Rd, #05-12A Singapore 409958
Opening hours: Mon, Tue, Wed, Fri, Sat, 2:00 - 7:00p.m. (Closed on PH)(Appointment based)
*Please DM us on Instagram or email us before coming as we might be away for photoshoots and stuff.*
We reserve the right to reject any returns that do not meet our exchange policy conditions. Please read the full terms below before proceeding.
Conditions for exchange:
- Items must be returned within 10 days of receipt, unworn, with tags and in original packaging
- Returned items with that shows signs of use will be rejected. (Stains, detergent/sweat/perfume smell, overstretched, pet furs, not in original packaging)
- Sale and clearance items cannot be exchanged. (Including items bought with discount code)
- We do not accept returns or exchanges from products bought from third parties.
Lunablys reserves the right to reject exchanges if the apparel shows signs of use, stains, detergent/perfume smell, overstretched, pet furs, not in original packaging.
