Jewellery Warranty & Care

No need to register your piece. Everything you need is on this page and your order confirmation email or certificate card serves as your proof of purchase.

12-MONTH FINISH GUARANTEE

If the gold finish on your piece tarnishes or noticeably fades under normal wear within 12 months of your order date, we'll make it right.

To file a claim, email hello@lunablys.com with:

• Your order number #XXXXX or the email used at checkout
  
• A photo and short video of the issue
  
• A photo of your certificate card alongside the piece, if available

We'll get back to you within 2-7 business days.

WHAT'S NOT COVERED

• Loss or theft
  
• Damage from impact, bending, or dropping
  
• Prolonged exposure to chlorine, harsh chemicals, or abrasive cleaning products
  
• Pieces altered or repaired by anyone outside Lunablys

CARE GUIDE

• Wipe dry after workouts.
  
• Avoid direct contact with perfume, lotion or hairspray.
  
• Rinse if worn in the pool or sea, don't let chlorine or 
  salt water sit on it.
  
• Store dry when not worn.

WHAT IT'S MADE OF

• 18K Gold PVD coating (for gold pieces)
• 316L surgical-grade stainless steel, hand-polished
• Palladium barrier layer beneath the coating for improved adhesion and longer-lasting colour